Intranets & Extranets

Master Access to Employees and Customers

Intranets

Intranets are employee portals and are commonly used by organizations to share content, information and facilitate collaboration among employees. It can allow for secure social networks within the workplace utilizing tools for messaging, work groups and communities which have become popular means of communication today.

Your intranet should be your go-to portal for employees from which they can access all other links/systems related to the company.

When implemented correctly, an intranet should provide at least some of these functions:

Access to all your systems and sites with possibly single sign on access – email, website, newsletter, HR/Payroll system, CRM system, ERP system, reports/BI portal to name a few)
General company news, announcements and events
Access to department sites which allow employees to share, collaborate and view materials for their department
Document center to access company documents
Ability to submit issues/requests to the IT help desk
Ability to submit issues/requests to HR
Knowledgebase where common wikis and guides can be accessed
Training area or access to training portal
BI area or access to a portal where employees can access business reports and dashboards
Social engagement via team sites and communities to allow for interactions and comments from employees in areas and topics of interest
Employee profiles

Extranets

Extranets are portals you make accessible to your customers and external parties. Providing easy access to customers to documents and materials as well as an area to monitor status updates is a common need to many organizations. Use of well controlled and secure extranets will help accomplish these goals.